MerakiAgency
(817) 555-0199Get your free score
Growth and operations partner for local service businesses

More customers in. Every lead answered. Every customer kept.

We build your presence, then run the front office behind it: the phones, the calendar, the follow-ups, the reviews, the reminders. The quiet work that decides whether a busy week turns into a growing business.

Get your free scoreSee everything we run
Free. Takes 90 seconds. No sales call required to see your score.
meraki/meh-RAH-kee/ · Greek

To do something with soul, creativity and love. To leave a piece of yourself in the work.

You already work this way. You redo the job that isn’t right. You remember the customer’s dog. You pick up at 9 pm because a family has no heat.

What breaks is everything around the work: the call you missed on a ladder, the estimate nobody followed up, the happy customer who was never asked back. We take that on, and we do it the way you would.

Who we are →

One customer, start to finish

HVAC client · Oct 14, 2026 → Apr 2027
6:42 pmFoundRanked #2 for “ac repair near me.”
6:43 pmAnsweredSecond ring, after hours, in your name.
6:46 pmBookedWed 8–10 am. You get a text summary.
Wed 11:20PaidInvoice sent by text, paid before the van left.
Wed 2:05ReviewedFive stars. We replied the same day.
+6 monthsKeptTune-up reminder. Booked again.

What we run, so you don’t have to

Six parts of your business, run as one system by one team. Most agencies stop at the first.

01 · Presence

Be the obvious choice online

A fast website you own, written in your voice
Google profile posted to weekly, kept top three
Listings matched across 40 directories
Photos of your real work, not stock
02 · Front desk

Every call, text and form answered

24/7 answering in your business name
Missed calls texted back in 30 seconds
Web forms and chat answered in minutes
Urgent jobs routed to your phone, now
03 · Scheduling

A calendar that fills itself

Booking straight into your calendar or software
Confirmations, reminders and directions by text
No-shows followed up the same hour
Cancellations offered to the waitlist
04 · Sales follow-up

Estimates that turn into jobs

Every quote followed up on day 2, 5 and 10
Approvals and deposits collected by text
Text-to-pay links and invoice reminders
Every lead logged with where it came from
05 · Retention

Customers who come back

Review requests after every job, replies in 24 h
Rebooking and maintenance reminders on schedule
Win-back texts to customers who went quiet
Referral asks at the right moment
06 · Operations

A business that runs without you watching

Lead-to-cash process mapped and fixed
Call scripts and handoff playbooks for your staff
Weekly owner text: calls, bookings, revenue
Monthly sit-down with your operator
How each part works →
People behind the system

The software is fast. The care is human.

AI answers at 2 am. A person decides how it talks, what it promises, and when it hands off. Every client has a named operator who learns your business, listens to your calls, and fixes what isn’t right before you notice.

Week oneA two-hour sit-down to learn how you work, what you charge, and what you never want said to a customer.
Every dayYour operator reviews flagged calls and fixes answers that weren’t right.
Every MondayA text with last week’s calls, bookings, reviews and revenue.
Every monthA 20-minute call on what’s working, what isn’t, and what we’ll change next.

Growth you can check, not just hear about

One report a month, one text a week. Where you rank, how fast you answered, what was booked, who came back. Every number shows its source and the date we pulled it.

How we measure →
Monthly report · sampleSep 2026 vs Jun 2026
Calls answered
99%from 61%
Estimates closed
48%from 29%
Jobs booked
142from 97
Repeat customers
31%from 18%
Client call logs, Google Maps, calendar data · pulled Oct 1, 2026

Built for owners who still do the work

Med spasConsults booked after hours, clients rebooked on schedule.HVAC · Roofing · PlumbingEmergency calls answered, estimates closed, maintenance plans renewed.Auto repairStatus calls handled, approvals by text, service reminders that bring cars back.

Start with an honest look at where you stand.

Your free score shows how you show up online, how fast you answer, and who’s winning the customers you’re missing. Or call (817) 555-0199. A person answers.

Free. Takes 90 seconds. No sales call required to see your score.